Martoza Terms of Service

These terms form the agreement between GCR Suppliers (Pty) Ltd (registration 2020/186834/07) and the person or organisation using Martoza. Nothing in these terms excludes rights that cannot lawfully be excluded under South African law.

1. Service and eligibility

Martoza provides market booking, market organiser and small-business tools described in the selected plan. A user must be legally capable of accepting these terms and authorised to act for the named business. Information supplied during registration must be accurate and kept current.

2. Accounts and permissions

Users must keep credentials confidential, use individual accounts and promptly report unauthorised access. The business owner controls employee roles and is responsible for removing access when it is no longer needed. Activity performed through an account is treated as authorised unless promptly disputed with supporting information.

3. Customer responsibilities

Businesses and organisers remain responsible for their products, descriptions, prices, tax treatment, employees, suppliers, customer service, market rules, licences, refunds, cash handling and legal obligations. Martoza records transactions but does not become the seller, employer, market organiser, bank or tax adviser.

4. Plans, trials and payment

Trials require no card details and end on the displayed date. Paid prices, billing cycle, pro-rata charge and renewal date are shown before confirmation. EFT payments remain pending until matched and approved. PayFast processes card and recurring-payment information under its own terms. Unless the invoice states otherwise, monthly service is aligned to calendar-month billing and annual service to the stated annual period.

5. Changes, cancellation and suspension

A plan may be changed through Subscription & Billing. Cancellation stops future renewal but does not reverse service already supplied or amounts lawfully due. Access may be suspended for non-payment, security risk, unlawful use or serious breach after reasonable notice where practicable. Users should export required records before closure. Statutory cancellation, refund and consumer rights remain unaffected where applicable.

6. Market bookings and third-party payments

Market organisers set stall availability, prices, payment instructions, approval and refund rules. Vendors contract with the organiser for the stall. Vendor Card Services records amounts processed for third-party vendors and expected payouts; it does not itself move money or replace bank reconciliation.

7. Acceptable use

Users may not misuse accounts, bypass permissions, upload malware or unlawful material, interfere with availability, scrape or reverse engineer the service, misrepresent transactions, infringe rights, or use Martoza for fraud or unlawful direct marketing.

8. Customer data and privacy

Each business retains responsibility for the lawfulness, accuracy and instructions governing personal information it enters. The operator processes that information to provide and secure the service. The Privacy Notice explains roles, safeguards, retention and data-subject rights. Users must not enter special personal information unless necessary, lawful and appropriately protected.

9. Intellectual property

The Martoza software, documentation, branding and platform design remain the operator's property or are used under licence. Customers retain rights in their own data, logos and uploaded content and grant only the licence needed to host, display, back up and process that content for the service.

10. Availability, support and changes

The operator will use reasonable care to provide and secure the service but maintenance, connectivity, third-party failures and emergencies may interrupt access. Material service or legal changes will be communicated reasonably and a new policy version recorded when fresh acceptance is required.

11. Backups and business continuity

Martoza provides the backup controls described in the plan. Businesses must review backup results, retain suitable off-server exports where required and test restoration. Offline app entries must be synchronised before local app data is cleared or the app is removed.

12. Warranties and liability

The service is a recordkeeping and operational aid, not accounting, tax, legal or financial advice. Liability is not excluded for fraud, gross negligence or any liability that law prohibits excluding. Otherwise, each party is responsible for direct loss caused by its breach, and neither party is responsible for indirect or consequential loss that was not reasonably foreseeable.

13. Complaints and disputes

Raise service complaints through Support or info@martoza.co.za so they can first be resolved in good faith. These terms are governed by South African law. The parties submit to courts with lawful jurisdiction in South Africa, without limiting any right to approach a regulator, ombud or consumer forum.

14. General

If a provision is invalid, the remaining terms continue. Failure to enforce a term is not a waiver. The current terms, selected plan and referenced policies form the agreement. Notices may be delivered to the registered email address.

15. Provider information

GCR Suppliers (Pty) Ltd
36B Gladstone Avenue, Geduld Extension, Springs, 1559
Registration: 2020/186834/07
Email: info@martoza.co.za

This template supports launch preparation and should be reviewed against the operator's final entity, insurance, hosting and commercial arrangements by a qualified South African professional.